Privacy Policy

Effective Date: 18-01-2026

Xenon Industries respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you purchase or use PikoBot.

1. Information We Collect

We may collect the following information:

• Full name
• Phone number
• Email address
• Shipping address
• Order and payment details

2. How We Use Your Information

Your information is used to:

• Process and deliver your order
• Contact you regarding your purchase or warranty
• Provide customer support
• Improve our products and services

Note: We do not sell, trade, or share your personal information with third parties, except delivery partners when required for shipping.

3. Data Protection

We take reasonable steps to protect your personal data from unauthorized access, misuse, or disclosure.

4. Your Consent

By placing an order for PikoBot, you agree to this Privacy Policy.

Terms & Conditions

PikoBot Edition

By purchasing or using PikoBot, you agree to the following terms and conditions.

1. Product Use

• PikoBot is an educational robotics product.
• Adult supervision is recommended for children.
• Xenon Industries is not responsible for misuse, unsafe handling, or unauthorized modifications.

2. Warranty Policy

PikoBot comes with a 6-month limited warranty from the date of delivery. Warranty covers manufacturing defects and functional issues under normal use.

3. Repair & Replacement

• If a valid warranty issue is confirmed, we may repair or replace the product at our discretion.
• Customers may be responsible for shipping costs during warranty claims.

4. Returns & Refunds

• No refunds after delivery unless the product is dead on arrival (DOA).
• Issues must be reported within 48 hours of receiving the product.
• Returned products must be in original condition.

5. Cash on Delivery (COD)

• Orders placed with Cash on Delivery must be accepted at delivery.
• Refusal without valid reason may result in future order restrictions.

6. Limitation of Liability

Xenon Industries is not liable for:

• Indirect or accidental damages
• Loss caused by misuse or improper handling
• Any damage beyond the product’s purchase value

7. Changes to Terms

We reserve the right to update these policies at any time without prior notice.